Carrefour is taking action to tackle coronavirus

As a food retailer, our role is to make sure that everybody is able to access food. In the current circumstances, with nearly 5500 stores throughout the country, we have an additional responsibility: protect both our employees and our customers. Right from the beginning of the outbreak, we therefore implemented measures to protect them. We have thus been able to provide an essential service, ensuring that people in France have still been able to do their shopping.

Protecting our employees and customers

Protecting our 85,000 in-store employees who are in the front line serving our customers is a priority and we are adapting, keeping pace with this fast-changing situation. From the start, we have been rolling out information on a massive scale about ensuring compliance with barrier protection measures and we continue to do so on a regular and systematic basis. Alcohol-based hand sanitiser gel is available for employees at all our sites and gloves have been given out to those who are in contact with customers. A special protocol for checkout employees has been introduced so they can wash their hands every hour, and not just when they are on their breaks. Since last week, 12,000 protective plexiglass screens have been installed at our checkouts. More than 10 million protective face masks have also been ordered and will be given out to employees in France over the next few days.

We pay very careful attention to hygiene in our stores, and this applies at our checkouts in particular. Our shopping trolley shelters are cleaned several times a day, as are the trolley bars. The Scan’Lib scanners are cleaned regularly and disinfectant wipes are provided for everyone. The floor has been marked out in the checkout lines so customers are able to keep at least a metre away from the person in front of them.

Dedicated services for medical personnel and vulnerable people

Because in such times, we need to demonstrate solidarity and ensure that nobody gets left by the wayside, Carrefour has also committed to helping hospital and medical personnel, as well as society's most vulnerable people. Priority checkouts and special timeslots have now been allocated to them, based on the options available in each store. Two new services have also been introduced, especially for them:

- a new telephone ordering service with free home delivery

- an online express delivery service

Solidarity with hospitals

The Carrefour Foundation has pledged €3 million to fund food aid and to help hospitals. Carrefour is also supporting “Urgence Covid-19 – Aidons nos soignants", an initiative set up by the Hôpitaux de Paris-Hôpitaux de France Foundation to support medical personnel treating patients with the virus and will donate one euro for each order submitted as part of its "Essential item" service – a weekly food basket delivery service launched on Monday, 23 March.

A free scheme for lorry drivers

We have not forgotten lorry drivers either: hypermarkets are providing them with free meal baskets so they can have lunch at a time when their usual food service outlets in motorway parking areas are closed. 

Support for fishermen

The pandemic and lock-down measures also have an economic impact on SMEs in particular. Carrefour has begun by supporting the French fishing industry. As prices are collapsing, our Group has pledged to purchase certain volumes at certain prices, so that the fishing industry can continue to function, and fishermen can be guaranteed pre-pandemic prices.

Our sincere thanks to all our employees for their commitment

Carrefour would like to thank its teams working in stores, at drive outlets and in warehouses who are all embracing the challenges posed by this unprecedented crisis. A one-off bonus of €1000 net will be paid to them in recognition of their devotion and commitment in these particularly difficult circumstances.

See video of all the support messages sent to our employees on the social networks:




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