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Our commitments

Supporting responsible retailing

Carrefour responds to sustainable development issues identified all along its value chain by implementing a CSR policy to the benefit of all its stakeholders.

Our responsibilities

In 2012, Carrefour carried out an assessment of its responsibilities based on the seven questions set out in the international standard ISO 26000 defining Corporate Social Responsibility (CSR):
-     Incorporate Social Responsibility in decision-making
-     Act to promote the application of human rights in all countries with which we work
-     Aim for our stores to have a positive impact on the environment and combat waste of all kinds
-     Conduct our business fairly and ethically
-     Get involved at a local level in the areas in which we operate
-     Create working conditions that are beneficial for everyone
-     Offer products that are safe, healthy and protect the environment

A practicality test to validate the approach:

-> Watch the image in pdf

Our commitments


1. Protecting biodiversity

  • Implement a responsible sourcing policy for timber products with the goal of offering 100% FSC certified furniture in Europe
  • A goal of using 100% certified sustainable palm oil in Carrefour products by 2015
  • Offer product ranges that incorporate sustainable development criteria such as products in the Carrefour Quality Lines range, the Carrefour BIO organic range...
  • Contribute to responsible fishing
  • Offer customers a credible alternative to GMOs

2. Building partnerships with suppliers

  • Improve the social responsibility compliance of sites run by Carrefour suppliers
  • Offer 100% of Carrefour product suppliers a sustainable development self-assessment tool to support them in their approach
  • Support local sourcing

3. Protecting the environment

  • Reduce energy consumption in stores by 30% (electricity, gas and fuel) per sq.m of sales area by 2020, compared with 2004  
  • Reduce greenhouse gas emissions (scope 1 and 2) by 40% by 2020 compared with 2009 in France, Belgium, Spain and Italy
  • Reduce total mileage and prioritise methods of transport that are more protective of the environment
  • Remove HFC fluids in new equipment from 2015
  • Reduce water consumption in stores
  • Increased the proportion of recycled waste and recovery in stores
  • Raise customer awareness about the environment

4. Protecting human rights

  • Improve the social responsibility compliance of sites run by Carrefour suppliers
  • Ensure our suppliers comply with human rights
  • Participate in improving global standards

Read our social and ethical charter

5. Offering safe, high-quality products

  • Define and control requirements through strict, demanding specifications
  • Contribute to the emergence of responsible sourcing channels

6. Motivating the Group’s men and women

  • Promote listening and social dialogue in every country
  • Encourage diversity and equality of opportunity
  • Develop employees’ skills and careers
  • Support well-being at work

7. Developing local solidarity

  • Support local sourcing
  • Be a dynamic player in employment and the local economic fabric
  • Support youth employment
  • Support recruitment of people excluded from the workforce
  • Be a partner in local life
  • Work in partnership with communities by offering food and emergency aid


8. Developing a transparent tax policy

To have an Efficient Tax Governance:
To have a trained and well informed team with a high level of expertise

To work for a Cooperation with Tax Authorities:
To keep a long-lasting trustful relationship with Tax Authorities

To pay the fair amount of tax:
To comply with local tax legislations and not using artificial schemes fostering tax evasion

To respect OECD principles: 
To comply with OECD principles for intercompany transactions

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