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Governance of CSR

CSR at the heart of business strategy

Carrefour’s approach to CSR
2012 was marked by a change in the governance of Corporate Social Responsibility (CSR), instigated by Georges Plassat after he stepped into the role of Group Chairman and Chief Executive Officer.

The reworking of our sustainable development strategy confirms Carrefour’s increased commitment to this area. In practical terms, it has resulted in a number of key management actions including:
-    creation of a dedicated committee: the Quality and Sustainable Development committee;
-    launch of a plan to combat waste;
-    use of the ISO 26000 standard as a reference for the content of our CSR approach;  
-    inclusion of a CSR target in the variable portion of Executive Directors’ remuneration.

Organising Carrefour to support CSR
Carrefour’s approach to CSR sits at the heart of the business and is supported at the highest level. It has been based on ISO 26000 guidelines since 2012.

It is shared with all employees through a dedicated Sustainable Development Department and a cross-functional organisational structure that involves all of the Group’s business functions, banners and countries.

The Sustainable Development Department reports directly to the Group’s General Secretariat and is responsible for:
-    defining the Group’s corporate social responsibility strategy;
-    managing its implementation;
-    instigating projects and dealing with issues at the very highest level of the business;
-    ensuring agreed guidelines are implemented and disseminating best practices both internally and externally.

A Quality and Sustainable Development Committee, chaired by the Chairman and Chief Executive Officer, was set up in 2012 to incorporate CSR into the way the Group is managed.


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