Being a retailer

Providing customer satisfaction – a priority shared by all 380,000 Carrefour employees

The retail spirit and fair trade are two commitments shared by all Carrefour employees throughout the world. So the Group has an HR policy that combines training, development, accountability and diversity to make sure these values are upheld.

Instilling the retail spirit and a sense of initiative
At Carrefour retail is central to human resources: knowing how to buy and knowing how to sell. We are passionate about our products, enjoy dealing with our customers and have a sense of service. We make our employees’ work easier, train them and assist them every day so that they are more available and better able to help our customers. We encourage them to show initiative, be friendly and foster links between Carrefour and our customers.  

Guaranteeing knowledge transfer and grooming the managers of the future
To help Carrefour employees buy into the same idea of trade and initiative, we are investing in training, field experience and work/study training. Carrefour's HR policy is also all about passing on knowledge: experienced employees groom future managers, identifying potential in their teams and sharing their knowledge of the business.

Encouraging fair and responsible trade
Informing and training our employees to ensure responsible trade is one of the Carrefour group's key commitments. Their action to help vulnerable people and disaster victims, together with the humanitarian aid they have provided have always added a little extra heart to Carrefour retailers.

Giving power back to the stores to satisfy our customers
Carrefour sets great store by the reality of the marketplace – where the battle over every product and every price is waged every day. The Group's structure is decentralised, so store teams are able to adapt their product offers to meet the needs of their customers and compete with local prices. We encourage them to sell local products and fully integrate into the local community by meeting their customers, talking to regional media and supporting sports clubs and local associations.

Encouraging our employees' professional development
Happy employees mean happy customers so we do everything we can to promote their well-being. Listening, an on-going social dialogue, a respectful work environment and proper compensation are levers for our staff performance and for the trust our customers have in them.

Promoting diversity
As a responsible employer with around a hundred different nationalities represented within its teams, promoting diversity and equal opportunities has been part of Carrefour's DNA since its beginnings. The group is actively committed, for example, to building teams comprising both men and women and has a reputation as a dynamic local employer that is committed to tackling youth unemployment and helping to get socially excluded people back to work.


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