Being the 9th private employer in the world, the Carrefour Group employs more than 490,000 people, hires 100 000 people each year and offers more than 30 jobs. To enable every talent to be expressed, we deal every day with the challenge of multiculturalism by emphasizing professionalism and developing genuine career opportunities.

• Managing teams on a participatory basis

Since 1989, Carrefour has developed a survey tool for in-house satisfaction, “Listening to staff”, which is conducted by neutral outside facilitators in a dozen of countries. Thanks to this tool, managers can measure that social atmosphere within their teams and identify and correct any eventual problem. This helps them to optimize the organization of work and training programs.
In 2007, 20,504 employees took part at the Group level, with a focus on optimizing working conditions and implementing training programs.

• Diversity within the heart of human resources policy

Operating in 29 countries, the Group promotes local recruitment. It emphasizes a multicultural approach to management and human resources and the diversity of talent, offering more than 30 different jobs and giving every profile an opportunity: not only young university and business school graduates, but also young people without diplomas to whom the Group offers jobs and training. To fight against discrimination and encourage equal opportunity, the Carrefour group also signed in October 2004 the Corporate Diversity Charter, which each banner applies to its own particular situation.

 

• Promoting integration of disabled workers

A large number of countries have implemented programs aimed at promoting disabled workers employment.
For example, in France in 2005, Carrefour hypermarkets have signed for the third time their three-year agreement “ Mission Handicap” and Champion Supermarkets have committed themselves for the first time to the agreement. The two banners have thus committed to hiring 250 people with disabilities within three years.
thanks to this “Mission Handicap” program,  by the end of 2007, the French Hypermarkets were employing 3,351 disabled workers.
In Spain, Carrefour Spain and the Fundacion Solidaridad Carrefour belong to the “Inserta” Program of ONCE Fundation and are committed to hiring 150 disabled workers within three years.
In Colombia, Carrefour signed an agreement with the Teleton Foundation to create jobs for disabled workers. Thanks to this partnership, Carrefour Colombia was employing 89 disabled workers at the fall 2006. Carrefour Poland is the first retailer of its country to employ disabled workers. It has signed for the first time in 2006 an agreement with the Polish Union of Deaf.

• Encouraging dialogue and social progress

Respect for freedom of association and collective bargaining

The Carrefour group is committed to respecting labor rights in every country where it operates and in May 2001, it signed an agreement with the international trade union association UNI ( Union Network International). The Group has undertaken to monitor the application of the principles of the ILO ( International Labor Organization) in particular with regard to freedom of association, collective bargaining and the condemnation of child labor.

Participating to the construction of a social Europe

The Carrefour group is taking an active part in social dialogue within the European Union. Dialogue for the Group is conducted within the framework of the European Consultation and Information Committee ( CICE), which brings together trade union representatives from around Europe. A working group ( the CICE bureau) on Sustaianble Development and Corporate Social Responsibility meets seberal times each year with the Sustaianbility department to receive information and discuss the Carrefour group's specific approach. At the  trade level, this dialogue takes place within Eurocommerce, the European retailers federation, in which the Carrefour group and the UNI take part. European retailers and wholesalers come together to discuss proposed changes in European social regulations and issues relating to corporate social responsibility.

Promoting dialogue with social partners

A significant number of meetings are organized throughout the year with the social partners in every country, i.e, trade unions and employee representatives. Country management is responsible for handling relations with the various organizations locally. This social dialogue is based on the Group's Values and Culture and should help to make coordinated improvements to working conditions nad to sign agreements that set up new social guarantees for employees.

 

For further information on Human Resources policy, please refer to the "Career" section or see our Sustainability Reports