Sustainable Development involves everyone at Carrefour. Driven by the Quality Responsibility and Risk Department at the Group level, it is adapted by each country and banner.

Our objective: to involve all teams in the field every day.

 

Link quality, responsibility and risks

For the Carrefour group, sustainable development combines three issues : quality, responsibility with regard to the stakeholders ( customers, employees, suppliers, partners franchisees, shareholders, NGO, SRI investors and rating agencies….)  and risk management.  
The Group Qualityand Sustianbility policy is thus driven by the Quality Responsibility and Risk department that reprorts directly to a member of the Management Board.
This department defines the requirements and approach at the Group level by drawing on the Quality and Sustainability, Safety and Insurance services.

Gathering the Quality Responsibility and risk management functions at the Group level has helped to develop closer cooperation between these fields and to extend the notion of Quality to the notion of corporate responsibility regarding its stakeholders. This has led to strengthen policy of prevention in the area of safety, meaning safety at the level of products, goods and people.
Sustainable development today is part of an overall policy whose mission is to transform risk into opportunity while taking on the Group’s responsibilities to all its stakeholders through a strategy of prevention and a comprehensive quality approach. 

Mobilizing countries and banners

The various Executive committees implement the standards defined at the Group level and the Quality and Sustainability policy, in each country and banner.
To mobilize the countries and banners, the Sustainability Department has developed a functional organization of dedicated people, the Quality and Sustainability Network, which provides support for the cross-departmental operational networks (Human Resources, Merchandises, Assets, Logistics, Finance et IT)