Who should you contact?
If your shares are directly registered shares:
Please forward any instructions directly to CACEIS Corporate Trust:
- by telephone on +33 [0]1 57 78 34 44;
- by fax on +33 [0]1 49 08 05 80;
- or by post, to:
CACEIS Corporate Trust
Investor Relation Department
14, rue Rouget-de-Lisle
92862 Issy-les-Moulineaux Cedex 9
France

NB: For instructions given by telephone, you must imperatively send a confirmation by fax or by post.

If your shares are not directly registered shares,
Please contact your financial intermediary, which is responsible for executing your instructions as well as keeping your account, cashing coupons and sending out a transaction note requesting the execution of a Stock Exchange instruction.
At the end of the year, your financial intermediary will send you the tax forms that you require for your capital gains and income tax returns in connection with any dividends earned.

How to make out your transfer instruction?
You may place your instruction in writing, over the telephone (provided that you subsequently send written confirmation), by facsimile or over the Internet.
Your instruction must include:
- the type of transaction involved (sale or purchase),
- the full name of the security and/or its ISIN code,
- the number of securities,
- the account number involved,
- the duration of the period of validity,
- the type of instruction.

Execution timeframes and settlement
For registered shares:
Timeframe:
As soon as the instruction is received, it is transmitted to the market and, market conditions permitting, the instruction is then executed. As soon as the instruction has been executed, a transaction note will be sent to you.

Settlement:
Share purchases:
CACEIS Corporate Trust will send you a statement for the Stock Exchange transaction. Upon receipt of your payment by bank cheque (made out to CACEIS Corporate Trust), your shares will be recorded as directly registered shares and you will receive a registration certificate.

Share sales:
CACEIS Corporate Trust will settle with you directly by sending you a cheque or by means of a bank transfer to your chosen bank account (please provide the full details of the account into which you wish the moneys to be paid).
However, the proceeds of the share transfer will be withheld by CACEIS Corporate Trust until receipt of confirmation of your instruction (for instructions given over the telephone). Non-spot buying or selling instructions that have not been executed will be cancelled automatically at the end of each calendar month. Cancelled instructions will not be automatically renewed.
For dividend payments or share sales, settlements will be made by cheque sent by post or via a bank transfer into your bank account (as long as you have provided the full details of the account).

For bearer shares:
Please check with your financial intermediary.